Instant Remote Support

Remote support sessions enable you to connect anyone located anywhere without any prior installation. Your remote customer can join the session in no time. If you're an MSP or Customer Support Technician, on-demand or attended remote support is a must-have.

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File Transfer

Transfer files securely from your computer to your customer's computer or vice versa. File Transfer helps you send installation files to your customer's computer or receive files that require troubleshooting from your customer's computer during a remote support session.

File Transfer
Instant Chat

Instant Chat

You and your customer can stay connected throughout the whole session through a chat window. Enjoy the ease of built-in chat rather than juggling external messaging services.

Multi-Monitor Navigation

There is no doubt that working with multiple monitors boosts productivity. With our hassle-free system for multi-monitor navigation, you can move between monitors of the remote computer with just a click.

Multi-monitor Navigation

Schedule Sessions

Is your remote customer pressed for time? Schedule a remote support session at their preferred time and resolve issues easily. The reminders can help you as well as your customer at the right moment. You can even re-schedule or cancel the session if you need to.

Schedule Session

Swap Screen

You can view and control the remote screen shared by your customer as well as share your own screen during a live session. This feature will come in handy when you want to train your customers on troubleshooting or any installation process.

Reboot and Reconnect

Reboot remote computers and reconnect to the ongoing remote support session, without losing control. You even have the option to reboot the remote computer in safe mode for debugging if the remote computer is on Windows.

Reboot and reconnect
Ctlr+Alt+Del

Ctrl+Alt+Del

The crucial Ctrl+Alt+Del of your remote Windows computer is available at a single click. It'll help you to log on, switch users, change the Windows password, and check the task manager.

Invite Technician

Need help from another technician to resolve an issue? Invite any number of technicians to help you troubleshoot quickly. You can even exit the session and let the invited technician continue supporting the customer.

Invite Technician
Add Notes

Add Notes

Capture the key information of a remote support session as Session Notes that can be referenced later. You can edit and download the saved notes anytime along with the session details.

Clipboard Sharing and Security.

Your computer's clipboard is shared with the remote computer, helping you to copy anything in your computer and paste it on any file in the remote computer.You can disable clipboard sharing by denying permissions to the technician or customer to access each other's clipboards.

Clip board sharing

Troubleshoot easily. No hassles. No clutter.

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