The customer experience platform across every channel
Engage with customers across multiple channels at each stage of the lifecycle. Get the right context across different media and stay notified in real-time. Manage conversations with multiple teams in one single thread.
Unify all your customer-facing teams
Better customer experience begins with aligning all your teams and making sure they keep customers at the center of whatever they do. Zoho CRM Plus provides them with the proper toolset so they can do just that.
An AI assistant that learns from every interaction
Work intelligently across all of your teams using Zia, Zoho's AI-based voice assistant. From predicting business trends, to suggesting the best time to contact a customer, to finding email and ticket sentiments, to providing intelligent business dashboards, Zia can help you work smarter.
- Anomaly detection
- Best time to contact
- Sentiment analysis
- Zia Dashboard
Take help closer to your customers
Let your customers quickly find answers from your knowledge base, raise tickets, or chat with your support agents right from your website or mobile app with ASAP in Zoho CRM Plus.
Process automation with Blueprint
Build and automate processes that connect your sales and support teams, involve the right people, and ensure compliance from your teams at every step.
Powerful analytics that cut across every touchpoint
Weigh decisions based on data from across your organization, from marketing, sales, and support. Interactive dashboards provide in-depth impact analysis of every potential business decision.
"Zoho CRM Plus is a powerful and unified customer experience platform. It is the perfect Omnichannel solution that empowers us to effectively reach out and engage with our customers right where they are. Combined with powerful analytics and integration with Jive's hosted voice solution, this unique platform allows us to keep track of every customer interaction on a single interface, helping us increase our productivity across the business and improve our customers' satisfaction."
Perfect for your Sales, Marketing, Support, and every other customer-facing team
- Social Marketing
- Visitor Tracking
- Artificial Intelligence
- Marketing Automation
- Powerful Analytics
- Project Management
Paul Grajek Managing Director, Lead Global Sales, ASB